Full Branding
Custom Product Design
With Call Manager, you're not just offering a communications solution under your own brand—you’re defining exactly how that solution looks and feels to your customers. Preconfigured settings can be precisely tailored: features, capabilities, and the user experience can all be shaped to fit. The result is a unique product profile that aligns seamlessly with your business model.
Configurable Feature Set
Decide which UCC components and add-ons to offer – e.g., just Cloud PBX with a softphone, or additional features like chat, conferencing, and call recording. Functions can be activated based on roles or license tiers.
Custom Product Naming
User interfaces, menus, emails, and manuals reflect your defined terminology—for example, “BusinessConnect” instead of “Call Manager.” This ensures consistent communication in your own product language.
Package Creation and Pricing Logic
Features can be grouped into custom rate plans or packages – tailored to specific customer segments, market verticals, or distribution channels.
Targeted User Interfaces
By applying tailored presets and streamlined interfaces, the user experience can be adapted for different types of customers – such as individual users, businesses, or call center environments.
Multi-Tenant Capability with Resale Structures
The platform supports a hierarchical tenant structure, allowing you to serve your own resellers or sub-brands with dedicated customer instances – including individualized branding, feature sets, and delegated administrative rights.
System Integrations
Call Manager integrates seamlessly into existing processes and system landscapes. With open interfaces and standardized protocols, the platform enables efficient connection to existing infrastructure, automated workflows, and external billing systems.
Provisioning Processes
Call Manager provides robust, proven provisioning workflows – and just as easily integrates into existing systems. Integration is handled via standardized REST APIs and import mechanisms, covering user creation, license management, and device assignment. The result: automated workflows and consistent data across the board, seamlessly aligned with your operational model.
SIP Infrastructure
Call Manager can be seamlessly integrated into existing SIP trunk environments and supports multi-provider architectures, as well as the use of dedicated SBCs (Session Border Controllers), gateways, and number blocks. Mobile connectivity via SIP-enabled SIM cards enables MVNO scenarios (virtual providers operating on third-party networks) with consistent numbering schemes. If no SIP infrastructure is in place, Crown also assists partners in building their own solution based on proven open-source SBCs.
Billing Systems
Call Manager supports seamless integration with external billing platforms, including the transfer of usage and consumption data via standardized interfaces. Alternatively, a built-in, multi-tenant billing system is available that can calculate call charges based on CDRs (Call Detail Records) and send individually branded PDF invoices to end customers. This provides maximum flexibility – regardless of the billing capabilities on the partner’s side.
Operations
Crown offers two operational models tailored to the partner’s requirements and infrastructure: “Hosting” in Crown’s own data centers, or “Local” within the partner’s environment. In both cases, Crown assumes full operational responsibility—including system monitoring, maintenance, and ongoing development. This allows partners to benefit from maximum operational relief while maintaining high reliability.
